Support

Technical Support
Field Service Support
Customer Service
Marketing Support

Technical Support

Benchmark by Kingspan boasts an in-house technical service department that advises and supports designers, specifiers and installation contractors in the areas of building design, product application and integration, code compliance and site-work installation practices. At Benchmark by Kingspan, we provide our customers with extensive building envelope performance expertise and experience to supply technical designs and cost effective construction application solutions on all projects. We can work with you to advise and recommend wall solutions for your project, from the design concept stage through the installation of the panels. We offer a fast, project specific, tender bid and specification service in partnership with recommended installers and contractors.

Our comprehensive technical advisory service provides support at every stage of your project. The technical department is here to help with information and advice, including testing, CWCT and fire performance.

Email technik@kingspanbenchmark.com or phone +36 29 573 435.

Field Service Support

Our field services team provides off- and on-site installation training and support in order to guide our installers to deliver ‘in-place’ products that fulfill customers’ requirements and expectations. We offer a site inspection service throughout the construction process as well as advice on mechanical handling solutions.

Customer Service

Our dedicated team provides focused customer service for all commercial pre- and post-order administration, delivery scheduling, and installer support, ensuring a seamless, coordinated customer experience. To ensure high levels of satisfaction, we regularly conduct customer surveys to gather important feedback that help us keep a pulse on the marketplace.

Marketing Support

Our marketing team aims to provide a fast turnaround on standard sample and literature requests, eliminating delays with planning and client approval of material, so that your project begins on-time. Additional marketing support is provided through the use of project case studies.

 

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